Return Policy

At The ZanderUS, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to make your experience as smooth as possible. Please read our return policy carefully.

Returns

You have 7 days from the date of delivery to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at info@thezander.store to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for the return.

2. Once your return is approved, you will receive instructions on how to return the item(s).

3. Pack the item(s) securely in the original packaging.

4. Ship the item(s) back to the address provided.

Refunds

Upon receiving your returned item(s), we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 working days.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid shipping label.

Exchanges

If you would like to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@thezander.store. We will arrange for a replacement or refund.

Contact Us

If you have any questions or concerns regarding our return policy, please contact us at:

Email: info@thezander.store